Buy using our website, you agree with the following TERMS AND CONDITIONS !
Oi, if you catch wind of any shifty business on this website that smells like a breach of the terms and conditions, don’t keep it to yourself. Give us a shout, report it using the contact form.
THE BUYER'S BASICS
Understanding TinyGuild.com Limitations as a Marketplace: As a marketplace, TinyGuild.com provides a platform for sellers to list their products and buyers to purchase them. However, TinyGuild.com does not manufacture, store, or inspect the products listed on the platform. Therefore, TinyGuild.com is not responsible for the quality, safety, legality, or accuracy of the products. Buyers should carefully read the item description, and sellers should accurately represent their products.
Communicating with Other TinyGuild.com Members: TinyGuild.com offers several features that allow members to communicate with each other, such as messaging and commenting. However, TinyGuild.com cannot monitor or control the content of these messages, and users should use good judgment when communicating with others on the platform.
Purchasing an Item on TinyGuild.com: When purchasing an item on TinyGuild.com, buyers should carefully review the item description, photos, and seller’s policies. If there are any questions, buyers should contact the seller before making a purchase. After making a purchase, buyers should pay promptly and communicate with the seller regarding shipping and delivery.
Leaving a Review of an Item: After receiving an item purchased on TinyGuild.com, buyers have the option to leave a review of the product and the seller. Reviews should be honest and factual, and not include inappropriate content. TinyGuild.com reserves the right to remove reviews that violate its policies.
Creating and Uploading Content: Users may create and upload content to the TinyGuild.com platform, such as product photos, shop descriptions, and profile information. However, users are responsible for ensuring that their content does not violate any laws or infringe on any intellectual property rights.
Reporting a Problem with an Order or Returning an Item: If there is a problem with an order, such as an item not being received or being received in a damaged condition, buyers should contact the seller and try to resolve the issue. If a resolution cannot be reached, buyers may be able to open a case with TinyGuild.com support team. If a buyer needs to return an item, they should carefully review the seller’s policies and follow their instructions.
AND THE COMMON TERMS AND CONDITIONS
1. Anti-discrimination and hate speech policy
TinyGuild.com strictly prohibits discrimination against individuals based on certain personal attributes, known as “protected groups.”
These attributes include race, color, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, and any other characteristic protected by applicable law. It is your responsibility to be aware of and comply with all local laws and regulations related to discrimination.
In addition, TinyGuild.com does not tolerate hate speech, which refers to any language that is violent, offensive, derogatory, or demeaning towards a person or group based on their protected group attributes. We expect all users of our platform to respect others and refrain from engaging in any form of hate speech.
Regardless of how you use TinyGuild.com, including by buying products, using community spaces, writing reviews, or communicating directly with other members, discrimination and hate speech are strictly prohibited.
Examples of prohibited behavior include refusing service based on protected group membership, expressing intolerance or disrespect for other members based on protected group attributes, excluding sales to members of one or more protected groups, and making derogatory or demeaning remarks against protected groups, including racial slurs. Additionally, any posts that support or glorify hate groups or their members are strictly prohibited.
If you believe that discrimination or hate speech has occurred on TinyGuild.com, please report it by contacting TinyGuild.com through the Contact Form, and we will investigate. We have a timely review process for all reports.
2. Privacy policy
2.1 We respect your privacy
At TinyGuild.com, we process your personal information to provide our users with the best possible experience when using our Services.
By agreeing to our Terms of Use and acknowledging this policy, you confirm that you have read and understand how and why we use your information. If you do not agree with our policies, please do not use our Services.
We are not responsible for the content or privacy policies of any third-party websites or apps, including those hosted through Pattern by TinyGuild.com.
We require all account owners to be at least 18 years old. Minors under the age of 18 and at least 10 years old may use our Services only if they have permission and direct supervision from the account owner. Children under the age of 10 are not allowed to use our Services, and if we become aware of such use, we will delete the child’s personal information. You are responsible for any account activity conducted by minors using your account.
We do not knowingly sell personal information of minors as defined under applicable laws.
By using our Services, you acknowledge that we may process your information in the countries where we operate. Privacy laws and standards may differ from those in your country, and we will only transfer personal information to countries where we are permitted by law to do so.
2.2 Information collected or received
As part of our business operations and the provision of our Services, we may collect and receive your personal information through various means. This information may be obtained directly from you, such as when you fill out forms or register for an account, or indirectly through your interactions and activity on our Services, or through the device or browser you use to access our Services. In addition, we may receive personal information from our vendors and suppliers who assist in providing the Services.
While you may have the option to choose what information you provide, there are instances where we may require certain information in order to provide the Services. At TinyGuild.com, we use your personal information in accordance with the purposes outlined in this policy.
Registration
To use our services, you need to provide us with a valid email address and, in some cases, additional information such as a name, billing and payment details, telephone number, and physical postal address. As a seller, we may require more information from you to verify your identity and comply with legal obligations. We may also store credit card information for billing and payment purposes. We may contact shop owners and buyers confidentially for more information or to ensure compliance with our policies and applicable law. Some products or services may require an application, which will be used internally only.
Profile
You can provide personal information, such as your name, location, and birthday in your account settings. Your name is publicly displayed and connected to your activity on the platform. Other members can see your ratings, reviews, items listed for sale, shop pages, and policies, as well as your social network sharing. As a seller, we may collect and use your information for marketing and advocacy purposes. We may also ask for demographic information for specific projects and campaigns, but providing this is entirely voluntary.
Automated Information:
TinyGuild.com automatically collects and records information from your browser or mobile device when you use the site or certain features of the service. This includes your IP address, unique device identifier, cookies, and data about which pages you visit and how you interact with them. The information is stored in log files and is collected to operate and provide the services, prevent fraud, and keep the site secure. TinyGuild.com may also receive similar information from connected IoT devices, and may combine it with other information collected about you to analyze and understand how the site works for members and visitors, provide advertising, and create a more personalized experience.
Data from TinyGuild.com Vendors and Suppliers:
TinyGuild.com receives information from vendors and suppliers about their interactions with customers, including payments information, shipping information, and information shared in forums. This information is collected to improve customer service and to prevent fraud.
Location information:
TinyGuild.com collects location information, including IP address, browser information, and device information, to serve content, provide analytics, and protect the services. Users can choose to share their geolocation details with TinyGuild.com to use certain functions, and TinyGuild.com may use precise location information to improve and customize the services, including for analytics, localization, regional requirements, local content, search results, and recommendations, and shipping and mapping services.
3. Messages from us
TinyGuild.com may contact you through email, messages, or push notifications for various reasons like marketing, transactions, advocacy, and service updates.
You can opt-out of push notifications, marketing emails or messages, and update your contact preferences in your account settings. Every account must have a valid email address on file to receive messages, and TinyGuild.com may contact you by phone for member support or transaction-related purposes.
If you communicate with a seller, we may share aggregated information about your use of the Services with them to provide better service.
Non-marketing messages, such as those related to transactions, security, or product changes, are necessary for members and Guest Checkout users. By registering for an account or subscribing to a newsletter, you agree to receive marketing emails and messages.
4. Community
TinyGuild.com is a marketplace and community that provides various features to allow its members to communicate and connect in public or semi-public spaces, which are part of the TinyGuild.com Community space.
However, members should exercise caution and use good judgment when sharing personal information through these services, as any information they choose to submit can be viewed, collected, or used by others.
Some third-party service providers assist TinyGuild.com in providing community services, and in such cases, TinyGuild.com shares certain information from the member’s public account, forum posts, team memberships, and display name. If a member closes their TinyGuild.com account, all its related personal information will be deleted. Members are responsible for the information they choose to share on community spaces.
5. Security
The security of your personal information is a top priority for TinyGuild.com.
We adhere to generally accepted industry standards to safeguard the personal information that is transmitted to us, both during transmission and while it is stored. For instance, we use encryption for certain sensitive information, including credit card numbers.
Nonetheless, please keep in mind that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its complete security.
Your account information is safeguarded by a password. It is essential that you take measures to prevent unauthorized access to your account and information, such as selecting a strong password and securing your computer by logging out after using the Services.
6. Retention
TinyGuild.com will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your TinyGuild.com member account), or as needed to provide the Services to you.
If you no longer want TinyGuild.com to use your information to provide the Services to you, you may close your account. TinyGuild.com will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy.
7. Privacy Policy Changes
We may make changes or updates to this policy periodically. If we consider the changes to be significant, we will notify you through posting the changes on the Services, or sending you an email or message about the changes.